Quotations in a large business were taking too long. On average it took 50 days to quote.
To understand the current system
To identify the key improvement focus areas.
To speed the process up, by removing process constraints and time traps.
We adopted the solution and added pre-and-post-change data to a Process Behaviour Chart, to ensure changes were effective ... and sustained.
Time to quote was reduced from 50 days to <5 days on average, a 90%+ reduction!
